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FAQs

You've got questions and we have answers!

How do I place my order & when will it be made?

To Order is simple. We have made each item customizable so you can choose each fragrance and colors you'll love.

All Molded Candles & Wax Melt Trays will be handmade on our live show upon purchase so you as our customer can watch and be in control of your candle making experience.

We will ship out your order as soon as your molded candles and wax melts are completely cured. Please allow 3-5 days for proper curing time. Processing time does not include shipping time. After the post office receives your package, typical shipping time is 1-3 days. 

How long will it take to get my order?

All orders will be shipped priority mail through USPS. Please allow 7-10 business days after you order is completed for shipping confirmation. Our candles and wax melts need time to cure before they can be shipped. We are currently not shipping outside of the U.S. however, that will change in the future! 

How often do we go live?

We will be going live once a week to start. Tune in every Saturday at 3 PM EST on our Facebook page.  (Subject to change & more days will be added). 

What is the return/refund policy?

Because our orders are custom made, all orders are final. If there are any concerns regarding your order, please reach out through the contact us section and we will do our best to make it right.

Caring for your Candles & Melts

Molded Candles​ (Candle Jars Coming Soon)

  • Store your candle in a cool, dry place. Ideally your candle should be stored away from direct light, artificial and natural, to ensure color does not fade.

  • The size of your room matters in regard to the strength of the scent throw. A larger room will require a larger candle for a strong scent throw. Our candles produce a great scent throw within the first 20 - 30 minutes of burning. It is normal for the wax to spill over your mold, so be sure to use a heat resistant surface or wax tray to place your mold on. Molded candles are best to be burned in a 2 hour block to avoid excessive wax dripping. This will also ensure an even, clean burn each time. Be sure to burn your candle in a well-ventilated area. 

  • Be sure to always trim your wick to 1/4 inch before each use. This will ensure a clean, steady burn each time with minimal to no soot and wick mushrooming. Be sure to clear the candle surface of any wick trimmings before your next burn. 

  • Only burn your candle on a level surface or a wax safe tray free of drafts and flammable objects that may catch fire.

  • Never leave a lit candle unattended around children or pets.

 

Wax Melts

  • Store your wax melts in its container, in a cool, dry place. Ideally your wax melts should be stored away from direct light, artificial and natural, to ensure color does not fade.

  • The size of your room matters in regard to the strength of the scent throw. A larger room will require more wax melts for a strong scent throw. Our wax melts produce a great scent throw within the first 10 - 20 minutes of melting. To ensure a great scent throw, allow your wax melts to completely melt. Be sure to melt wax in a well-ventilated area. 

  • Do not add too many wax melts to your warmers. This may cause hazardous spills. Know the limits of your warmer before use of wax melts.

  • Remove all packaging before melting your wax.

  • Only use in tea-light warmers or UL listed electric warmers approved for wax melts. Be sure to read and follow all instructions for your warmer before first use.

  • Do not melt wax on stove or in a non-approved appliance. 

  • Never leave melted wax unattended around children or pets.

  • Be sure to clear the wax surface of any dust or debris before your next melt.

  • Always cover wax after it is completely cooled. This will prevent any dust or debris from collecting on the wax's surface and causing a fire hazard. This will also ensure a great scent throw with each melt and extend the life of your wax melts.

  • Discontinue use when less than 1/2 of wax remains or wax no longer produces a scent. Melting the wax beyond this point is a fire hazard. 

  • Please be sure to properly dispose of wax. Do not pour down drains or in toilet.

This calendar will have our show dates and pop ups so you will know every time we go live!

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